BAY AREA • PORTLAND • SEATTLE
Copyright 2013-2021 Open Door Group. A Public Benefit Corporation
Please click on the sections below to understand the appropriate way to reach OpenDoor for questions or needs related to specific topics. As always, you can also reach out to your Community Coordinator with any needs you have, who can either help you or direct you to the appropriate channel/person at OpenDoor.
Appropriate Channel. All repair requests are submitted through your AppFolio Portal. Our team will follow up directly with individuals via email/text as needed for coordination and more information. If there is a repair request related to a common area or common furnishings issue, one member should submit the request on behalf of the community. Please check with your housemates first in case someone has already submitted a similar request.
Response Time. We will try to respond to your messages within 24 business hours, though sometimes can take up to 2 business days. If urgent, please note.
Emergencies. If there is an emergency (broken pipe, fire, or anything that puts immediate risk to your health/safety or that of the property), please dial 911 if appropriate and then call our emergency line at 206-249-7679. Your Community Coordinator should also be notified as they often have more context for addressing these situations.
Appropriate Channels. All payments to OpenDoor are done through your Appfolio portal. If you have a question about your lease, email C[email protected]. If you have specific needs, please contact your Community Coordinator (for Bay Area & Portland) or your On-site Property Coordinator (for Seattle). For appropriate OpenDoor staff contacts:
Response Time.We will try to respond to your messages within 24 business hours, though sometimes can take up to 2 business days.
Appropriate Channel. Our homes each have unique systems for inviting in new members. If your home has member selection committee that works with OpenDoor, this will be done through a private Slack channel for direct communication with our team.
Response Time.We will try to respond to your messages within 24 business hours, though sometimes can take up to 2 business days.
Appropriate Channel. Given the nuanced and often complex nature of community dynamics, we have created a dedicated Community Support Page to help with community issues. On this page, you can access our coliving knowledgebase, see upcoming live training opportunities, and/or submit requests for support from OpenDoor staff trained to deal with interpersonal conflict and cultural issues.
Response Time. We will try to respond to your messages within 48 business hours, though sometimes can take up to 4 business days.
Emergencies. If there is an emergency involving violence or physical harm, please contact appropriate local authorities (i.e. police, fire department, mental health hotlines, etc.) and then let your Community Coordinator know who can get in touch with us directly.
Appropriate Channel. If you are joining a new community that is still filling open rooms, we will be working with different teams in the community to help establish core coliving systems. This is done in private Slack channels. Your onboarding manager or other community members can help orient you to where there may be help needed and get you invited to the correct channel. You can visit our Knowledge-base for tons of resources to work with. Otherwise, please send an email to [email protected].
Response Time.We will try to respond to your messages within 48 business hours, though sometimes can take up to 4 business days.