Please click on the sections below to understand the appropriate way to reach OpenDoor for questions or needs related to specific topics. As always, you can also reach out to your Community Coordinator with any needs you have, who can either help you or direct you to the appropriate channel/person at OpenDoor.
Maintenance & Repair Requests
Appropriate Channel. All repair requests are submitted through your AppFolio Portal. Our team will follow up directly with individuals via email/text as needed for coordination and more information. If there is a repair request related to a common area or common furnishings issue, one member should submit the request on behalf of the community. Please check with your housemates first in case someone has already submitted a similar request.
Response Time. We will try to respond to your messages within 24 business hours, though sometimes can take up to 2 business days. If urgent, please note.
Emergencies. If there is an emergency (broken pipe, fire, or anything that puts immediate risk to your health/safety or that of the property), please dial 911 if appropriate and then call our emergency line at 206-249-7679. Your Community Coordinator should also be notified as they often have more context for addressing these situations.